Aiikya Forestscape
Effective 29 July 2026 | Version 1.0
Swagatham Constructions Private Limited
This policy sets out when a payment made to Swagatham Constructions Private Limited through theforestscape.com is refundable, what is deducted, how long a refund takes, and how to ask for one. Read it with the Cancellation Policy.
WHAT THIS POLICY COVERS
Online payment on this website is accepted only towards an expression of interest or booking (token) amount for a unit at Aiikya Forestscape, and any other amount we expressly notify to you in writing.
Refunds are always made to the original payment instrument and to the person who made the payment. We do not make refunds in cash and we do not make refunds to a third-party account.
Once the Agreement to Sell has been executed and registered, refunds are governed by the terms of that agreement read with the Real Estate (Regulation and Development) Act, 2016. This policy then applies only to the extent it is not inconsistent with the agreement.
REFUND ELIGIBILITY AND DEDUCTIONS
Duplicate payment, or amount debited twice for the same order
Refund: Full. Deduction: Nil.
Payment debited but transaction failed and no booking was created
Refund: Full. Deduction: Nil.
Amount collected in excess of the amount due
Refund: Excess amount. Deduction: Nil.
Booking withdrawn by you within 7 calendar days of payment, before the allotment letter is issued
Refund: Full, less charges. Deduction: Payment gateway charges actually incurred.
Booking withdrawn by you after 7 days, or after the allotment letter is issued, before the Agreement to Sell
Refund: Partial. Deduction: 10% of the booking amount as administrative charge, plus gateway charges.
Booking cannot be honoured by us - unit unavailable, sanction change, or we decline the booking
Refund: Full. Deduction: Nil.
Cancellation by us for your default in payment or failure to execute the Agreement to Sell
Refund and deduction: as per the Cancellation Policy.
After execution of the Agreement to Sell
Refund and deduction: as per the Agreement to Sell and the RERA Act, 2016.
NEVER REFUNDABLE BY US: Goods and Services Tax, stamp duty, registration fees and any other statutory amount that has already been deposited with the government on your behalf. Where such amounts are recoverable, you must claim them directly from the concerned authority. We will provide the challans and documents you need.
TIMELINES
Acknowledgement of your refund request: within 2 working days.
Verification and decision: within 7 working days of receiving a complete request.
Refund initiated with the bank or payment gateway: within 7 working days of approval.
Credit to your account after initiation: 5 to 10 working days, depending on your bank.
Automatic reversal of a failed transaction: 5 to 7 working days, directly by the bank; no request needed.
Total time from an approved request to credit is normally 14 working days and in no case more than 21 working days. Once we have initiated a refund, the time taken for the money to appear in your account is controlled by your bank or card issuer and is outside our control. We will share the ARN or UTR reference so you can trace it with your bank.
HOW TO REQUEST A REFUND
Email refunds@futureisone.com from the email address you registered with, marking a copy to sales@futureisone.com. Use the subject line "Refund request - [your name] - [transaction reference]" and include:
your full name, registered mobile number and email address;
the unit number or booking reference;
the transaction reference, date and amount;
the payment receipt or a bank statement showing the debit;
a cancelled cheque or bank statement header showing account number, name and IFSC, if the original instrument can no longer receive credit;
a signed cancellation request, where applicable.
You may also call +91 76762 00200 between 10:00 and 19:00 IST, any day, or visit our experience centre. Requests raised by phone must be confirmed in writing before they can be processed.
MODE OF REFUND
Card payments are reversed to the same card. If the card has expired or been closed, refund is made by NEFT to the bank account linked to that card, on submission of proof.
UPI and net banking are reversed to the same account.
NEFT, RTGS and cheque are refunded by NEFT to the remitting account.
Where there is more than one applicant, refund is made to the first applicant only.
Refunds to non-resident customers are made in accordance with FEMA, 1999, to the NRE or NRO account from which the payment originated.
TAX DEDUCTED AT SOURCE
Where tax has been deducted at source on a payment made to us and deposited with the government, the refund will be net of that amount. You may claim credit for it in your income-tax return.
CHARGEBACKS
If you raise a chargeback with your card issuer for a payment we have already refunded, or for a valid booking, we will contest it and produce the receipt, allotment letter and refund evidence. Please contact us before initiating a chargeback - a direct refund is faster.
ESCALATION
If your refund is not settled within the timelines above, or you are not satisfied with the outcome, escalate to our Grievance Officer:
Name: [GRIEVANCE OFFICER NAME]
Email: grievance@futureisone.com
Phone: +91 76762 00200
Address: [REGISTERED OFFICE ADDRESS]
Complaints are acknowledged within 48 hours and resolved within 30 days. You retain your right to approach the Karnataka Real Estate Regulatory Authority or the appropriate consumer forum.
CHANGES TO THIS POLICY
We may revise this policy. The version in force on the date of your transaction is the version that applies to it.
Swagatham Constructions Private Limited
CIN: [CIN] | GSTIN: [GSTIN]
Karnataka RERA: PRM/KA/RERA/1251/308/PR/031025/008136